What makes Maison different?

Published December 10, 2024 in FAQ

Maison is crafted exclusively for hotels, integrating deep industry knowledge to meet the specific needs of both guests and operators.

With Maison, you’ll have a chatbot that handles a range of inquiries, from availability and pricing to upselling, booking management, concierge support, and even personalized guest interactions—all with a hospitality-first approach. Rather than feeling like they’re working through an automated menu, your guests experience a natural, engaging dialogue.

Maison enables guests to communicate in their own words, allowing them to ask open-ended questions or simply chat as they would with a member of your  team. Maison’s responses are designed to feel seamless and empathetic, much like the service of a seasoned hotelier.

Maison also understands the importance of reaching a global audience, supporting multiple languages to ensure guests from anywhere feel personally attended to. For your team, Maison is straightforward to implement and adjust, with no complex dashboards or systems to navigate.

You can easily make updates right from your own website, ensuring that Maison works as a natural extension of your hotel’s voice and standards.